How to Raise a Complaint

Last updated: October 2026

Wellsnature Floor Coating wants every homeowner who reaches out to be treated fairly. If something goes wrong, we want to know. This page explains how to raise a concern and what to expect. It is a general template, not legal advice.

What You Can Tell Us

You can contact us about:

• How a call or message with Wellsnature Floor Coating was handled
• How your personal data was used or protected
• Anything on the site that looks wrong or confusing
• The conduct of a provider we referred you to

If the Issue Is With a Provider

Providers in our network are independent companies. Each manages its own quotes, prices, products, warranties and customer service. If you are unhappy with a floor coating job, first raise it with the provider in writing. Keep copies of everything you send.

Please let us know too. Your feedback helps keep the network honest, and providers that repeatedly fall short may be removed. Wellsnature Floor Coating cannot settle contract disputes, handle warranty claims, refund a provider's charges or act on a provider's behalf.

What to Include

Email contact@wellsnature.garden and tell us:

• Your name and contact details
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's company name, if you know it
• A short summary of what happened and the result you would like

What Happens Next

We will confirm by email that we received your complaint, usually within a few business days. We then review the matter, which may include speaking with the provider. After that, we tell you what we found and what we plan to do.

If You Are Still Not Satisfied

If our reply does not resolve things, write back and ask for a second review. You can also contact your state attorney general, your state consumer protection office or your local Better Business Bureau. If the provider is a licensed contractor, your state licensing board may be able to help too.

Contact

Email: contact@wellsnature.garden